Collision Claims Management
Being involved in a motor vehicle collision can be a very difficult and often traumatic experience. We know that the last thing on your mind, when a loved one�s well being is at stake, is the condition of your vehicle. Unfortunately, in confusion, many people neglect to follow proper procedures with an end result of incurring unnecessary costs or not taking full advantage of their insurance coverage. With this understanding we have implemented our collision claims management program. As you attend to your loved ones, we attend to your vehicle.
When you or a loved one is involved in a collision, your immediate reaction might be to panic. Although this is an understandably natural instinct, you must attempt to stay as calm as possible and keep your wits about you. Your first course of action is to get yourself and your loved ones to a safe place and out of the way of moving traffic or potentially dangerous areas. Leave your vehicle where it is and move to the side of the road or better yet to a nearby parking area.
Once you are safe, assess the well being of all parties, call 911 (if the situation warrants emergency response) or contact local law enforcement to report the incident and await the arrival of emergency service crews. At this point there may also be tow truck drivers present at the scene. Before your vehicle is towed from the scene of the accident, always remember that it is you that controls who tows your vehicle and its destination. You can have the vehicle towed to a repair facility of your choice or even to your home. The towing company will ask for payment upon delivery of the vehicle. Don�t worry, your insurance company will reimburse your towing costs. If you choose to have the vehicle brought to our facility. We will pay the towing bill on your behalf and add it to the overall claim.
If the accident occurs during regular business hours, you can feel free contact us at that time and we can assist you through the process. Do not allow any person to pressure or persuade you to tow the vehicle to any other location other than the destination of your choice. Many towing companies will charge your insurance company ridiculous rates for transportation and storage and drive the amount of your total insurance claim through the roof. In turn, this will ultimately result in increased insurance premiums for you.
Once your vehicle has safely arrived at our facility, our task begins. Contact your insurance company and notify them of the accident. Oblige fully with all of their requests and notify them that the vehicle is currently at Total Automotive. We will inspect your vehicle and have a repair estimate ready for when your insurance company gets in contact with us. If your coverage allows, we will arrange a rental vehicle that is comparable to your own and get you back to conducting your daily business while your vehicle is being repaired.
We will look into having your deductable fee waived (if eligible), we will help you assess the true replacement value of your vehicle (in cases where vehicle is not repairable), we will make sure that the vehicle is repaired properly and brought back to pre-collision condition. If you or a loved one has been injured in the accident, and are now feeling discomfort, or are unable to work, we can connect you with people who are here to help. Our extensive network consists of physical therapists and medical specialists, alternative medicine and wellness specialists, highway traffic act specialists (for traffic tickets) and even personal injury lawyers who can help you secure financial compensation for the hardships that you had to endure as a direct result of the accident.
Being involved in an automobile accident can often be a very stressful ordeal. With our Collision Claims Management Program, it�s like having a team of experienced automotive professionals helping to get you and your vehicle get back up to speed without missing a beat.
Being involved in a motor vehicle collision can be a very difficult and often traumatic experience. We know that the last thing on your mind, when a loved one�s well being is at stake, is the condition of your vehicle. Unfortunately, in confusion, many people neglect to follow proper procedures with an end result of incurring unnecessary costs or not taking full advantage of their insurance coverage. With this understanding we have implemented our collision claims management program. As you attend to your loved ones, we attend to your vehicle.
When you or a loved one is involved in a collision, your immediate reaction might be to panic. Although this is an understandably natural instinct, you must attempt to stay as calm as possible and keep your wits about you. Your first course of action is to get yourself and your loved ones to a safe place and out of the way of moving traffic or potentially dangerous areas. Leave your vehicle where it is and move to the side of the road or better yet to a nearby parking area.
Once you are safe, assess the well being of all parties, call 911 (if the situation warrants emergency response) or contact local law enforcement to report the incident and await the arrival of emergency service crews. At this point there may also be tow truck drivers present at the scene. Before your vehicle is towed from the scene of the accident, always remember that it is you that controls who tows your vehicle and its destination. You can have the vehicle towed to a repair facility of your choice or even to your home. The towing company will ask for payment upon delivery of the vehicle. Don�t worry, your insurance company will reimburse your towing costs. If you choose to have the vehicle brought to our facility. We will pay the towing bill on your behalf and add it to the overall claim.
If the accident occurs during regular business hours, you can feel free contact us at that time and we can assist you through the process. Do not allow any person to pressure or persuade you to tow the vehicle to any other location other than the destination of your choice. Many towing companies will charge your insurance company ridiculous rates for transportation and storage and drive the amount of your total insurance claim through the roof. In turn, this will ultimately result in increased insurance premiums for you.
Once your vehicle has safely arrived at our facility, our task begins. Contact your insurance company and notify them of the accident. Oblige fully with all of their requests and notify them that the vehicle is currently at Total Automotive. We will inspect your vehicle and have a repair estimate ready for when your insurance company gets in contact with us. If your coverage allows, we will arrange a rental vehicle that is comparable to your own and get you back to conducting your daily business while your vehicle is being repaired.
We will look into having your deductable fee waived (if eligible), we will help you assess the true replacement value of your vehicle (in cases where vehicle is not repairable), we will make sure that the vehicle is repaired properly and brought back to pre-collision condition. If you or a loved one has been injured in the accident, and are now feeling discomfort, or are unable to work, we can connect you with people who are here to help. Our extensive network consists of physical therapists and medical specialists, alternative medicine and wellness specialists, highway traffic act specialists (for traffic tickets) and even personal injury lawyers who can help you secure financial compensation for the hardships that you had to endure as a direct result of the accident.
Being involved in an automobile accident can often be a very stressful ordeal. With our Collision Claims Management Program, it�s like having a team of experienced automotive professionals helping to get you and your vehicle get back up to speed without missing a beat.